Collings Guitars Warranty
Collings instruments have a lifetime warranty to the original owner.
The warranty covers defects in materials and craftsmanship. It doesn't cover issues related to normal use such as fret wear. It also doesn't cover issues caused by changes in humidity or temperature such as cracking or finish checking.
In the 10+ years we've been a Collings dealer, we can count the number of warranty issues we've had on one hand. Most people will never need to take advantage of the warranty, but it's nice to know the protection is there if you need it.
Collings Guitars, Inc. Limited Warranty
Congratulations, you are now the owner of one of the finest handmade instruments in the world. One of the benefits of owning an instrument made by Collings Guitars, Inc. (“Collings”) is that, as the original owner, you are entitled to a limited lifetime warranty. This warranty is non-transferable. We ask that you fill out the card and return it to us, or register your instrument online within 30 days of purchase to make sure that your warranty is properly validated. Although the Collings limited warranty lasts for as long as you own your instrument, there are a few reasonable restrictions of which you should be aware.
What this warranty covers:
This Collings instrument is warranted to be free from defects in materials and workmanship, to the original purchaser, for as long as he/she owns the instrument. This limited warranty constitutes the entire warranty of Collings with regards to its instruments. No representation or warranty by any Collings salesperson, dealer, agent, representative or employee shall be binding upon Collings Guitars, Inc. other than as expressly set forth herein.
What this warranty does not cover:
The Collings Limited Warranty does not cover the following: wear and tear from normal use and any damage that is the result of misuse, abuse, or unauthorized modifications, damages from unauthorized or self-made repairs, improper maintenance, accidents, exposure to adverse temperature and/or humidity, and other careless action, which by its nature results in damage to the instrument or to components not manufactured by Collings.
This warranty is strictly limited to repair or replacement of any and all parts of the instrument found, under this warranty, to be defective upon examination by Collings Guitars. In no event shall Collings be liable for any indirect, incidental or consequential damages.
Although great care has been taken to use the very finest finishing materials available on this Collings instrument, cracking or checking of the finish can occur due to adverse atmospheric conditions. The resulting cracking or checking is not covered under this warranty.
Shipping and insurance charges to and from the factory for authorized repairs are the responsibility of the owner. Although we take great care in shipping any instrument, we are not responsible for any damage that occurs during shipping either to or from the factory.
THIS WARRANTY IS THE SOLE WARRANTY OF COLLINGS GUITARS, INC. AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR PURPOSE AND MERCHANTABILITY.