For items purchased in our shop, we offer a full refund within three days (72 hours) and store credit within 30 days.
For shipped items, we offer a three day (72 hour) trial period. If you choose to return an instrument, you must notify us by phone or email before the evaluation period ends.
Returned items must be in original, brand new condition, showing no signs of wear or use. This includes buckle rash, pick scratches, scuffs, dings or scrapes.
If you return an item that was shipped to you for free, the initial cost of shipping and insurance will be deducted from your refund.
All returns must be insured based on the original sticker price of the item.
Purchases involving a trade are not eligible for a refund or return.
Layaway purchase, custom orders, and international sales are not eligible for refunds.